Support

Contact

For help with Ideate, email support@ideatehome.com.

Include the details that will help us understand the issue.

What to include

• Account email.
• Operating system.
• Ideate app version, if available.
• A short description of the issue.
• Screenshots or logs if relevant.

Avoid sharing sensitive data in support emails. Remove private content from screenshots and logs before sending them.

Support topics

• App access and setup.
• Billing and refunds.
• Downloads and installation.
• Local data, import, and export.
• Workmate and AI.
• Workbench and Local Codex.
• Bugs and crashes.
• Privacy and security questions.

Security and privacy

Ideate will not ask for your password.

Do not send passwords, API keys, private keys, access tokens, recovery phrases, private credentials, production secrets, or highly sensitive files. If diagnostic files are needed, support will ask for the specific details and explain how to limit sensitive content first.

Response expectations

We aim to respond as soon as practical, but response times may vary.

Ideate does not provide a guaranteed support response time or formal support SLA.